Policies, Procedures & Etiquette

Policies, Procedures & Etiquette

Ensuring a satisfying and fulfilling experience for all of our guests is our centered focus and our policies and procedures have been created for this purpose.  Please take a moment to be familiar with them and we gratefully appreciate your mindfulness of them.

 

Arrival Time :   We suggest that you arrive atleast 10 minutes prior to your appointment to allow time to check in, prepare and relax.

Late Arrivals :   If you arrive late to your appointment, we will do our best to accommodate you, but cannot guarantee full service time so as not to delay the next scheduled guest.   If a late arrival to a scheduled appointment results in not being able to accommodate the appointment or if less than full service time is available, the fee for the full value of services scheduled will be charged.

Cancellations and No-Shows :   If you must change or cancel your scheduled appointment, kindly notify us by calling 312 287 8702 at least 24 hours prior to your scheduled appointment time.  Cancelling or rescheduling within 24 hours and no-shows will result in a fee assessed at the full value of the services scheduled.

Hours :  By appointment only.

Appointments :   We recommend scheduling your appointments atleast 72 hours in advance to ensure your preferred day and time.

Shhhhhhh… :   We strive to provide and maintain a calm, peaceful and relaxing environment to enhance your experience and effectiveness of services.  We require that all cell phones, pagers and electronic devices be turned off during your visit.

Attire :   We suggest that you wear comfortable clothing and refrain from wearing jewelry and fragrances.

Valuables :   Shaanta Inc. is not responsible for lost personal items.

Payment :   We accept cash,  checks, VISA, MasterCard, American Express and Discover for payment of services and products.  A fee of $50.00 will be charged for ‘NSF’ checks.

Packages :  Packages of services are non-refundable but are transferrable.  Sessions must be used within one year of purchase.

Gratuities :  Gratuities are at the discretion of each client and graciously accepted and appreciated.

Refunds | Exchanges :   Non-perishable merchandise may be returned or exchanged in “as purchased” condition accompanied by the original sales transaction receipt within 14 days of purchase.